Feedback


Your brain leverages binary-driven heuristics to try and simplify the world around you.
This presents a challenge with feedback, as your brain immediately aims to categorize it in binary terms.
You seek to define the feedback as good or bad.


Your social processing function seeks to define the status between you and the other person.
The brain is built to assess potential for reward or punishment and the requisite motivation in each scenario.
It is easy for your brain to leverage a win-loss heuristic to interpret and gauge feedback.


Great leaders do not win at feedback.
They succeed by pivoting perspectives and creating behaviour change.
Combatting your natural cognitive inclination to process feedback in terms of win-loss is step one.



This moment, and this coffee, are Monumental,
- Morning Cup